Implementation of a Priority Response Assessment Service Within Health Navigation -Antonette Tanarte

Implementation of a Priority Response Assessment Service Within Health Navigation -Antonette Tanarte
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For many patients the Emergency Department is the first place they go to when they are feeling unwell. Whether this is due to low health literacy, a lack of social supports or networks, poor discharge planning or difficulty in navigating the healthcare system, the result is an increased cost and burden on our Emergency Departments and hospitals. More importantly, it poses the question – what impact does this have on our patients? Are all ED presentations necessary? And if not, how can we better support patients in the community so that this can be avoided?

Through partnership with Western Health, Silverchain are delivering the Western Healthlinks program, an innovative, 3-year pilot which aims to reduce the number of unnecessary hospital admissions through Health Navigation and access to the Priority Response Assessment (PRA) Service.

The presentation will focus on the delivery of the PRA service model, the process our nurses follow and potential pathways that a PRA can take. These pathways include GP review, fast-tracked outpatient referral if clinically indicated or ED admission if necessary.

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