What do Consumers want from Primary Health Care

What do Consumers want from Primary Health Care
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Overview

Consumers want care that works in partnership with them, their families and their communities, care that puts patient-centred care at the forefront of primary health care.

This presentation will comment briefly on the results of the consumer surveys discussed by the previous speakers. Then we will outline a different approach to consumer engagement through building on some important World Health Organisation principles to achieve patient-centred care in primary health care and why this is an important approach to achieving better health outcomes.

Presented by Jan Donovan, Consumers Health Forum of Australia

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