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A Mixed Method Evaluation of Consumer Satisfaction with New Zealand General Practice Nurses
Internationally the rise in chronic and complex disease is prompting governments to build primary care nursing services to meet the growing burden of disease. Whilst practice nursing has been established in New Zealand for many years, the Ministry of Health has recently implemented a number of policies in order to increase multidisciplinary service provision and realise the potential of primary care to deliver personalised services to meet individual patient needs. It is timely, therefore, to investigate consumer satisfaction with practice nursing services in order to establish the acceptability of the service and highlight areas for improvement. This presentation will describe consumer satisfaction with New Zealand practice nurses.
Presented by Deborah Davies, RN, MPhil Nursing